Refund policy
Refund Policy
Last Updated: February 1, 2026
At The Sealed Invite, we take pride in creating high-quality, bespoke digital experiences for your special day. Because our services involve immediate labor, digital hosting setup, and custom design work, we operate under the following Refund & Cancellation Policy:
1. The 24-Hour Grace Period
We understand that wedding planning can be fast-paced. You are entitled to a full refund if you request a cancellation within 24 hours of your initial purchase.
To request a refund, you must email hello@thesealedinvite.com with your order number and "Refund Request" in the subject line.
The timestamp of your purchase and the timestamp of your email will be used to determine eligibility.
2. Post-24-Hour Policy (No Refunds)
Once the 24-hour window has passed, no refunds will be issued. * Immediate Production: After 24 hours, our team begins the design of your invitation, the configuration of your RSVP database, and the deployment of your personalised app.
Digital Nature: As our products are custom digital assets and live hosted services, they cannot be "returned" once work has commenced.
3. Revisions & Changes (The "The Sealed Invite" Guarantee)
While we do not offer refunds after 24 hours, we are committed to ensuring your invitation is perfect.
3 Included Revisions: Every order includes three (3) rounds of revisions by default. This allows you to fine-tune the design, wording, and layout to your satisfaction.
Venue & Date Changes: We understand that logistics can shift. We will always honor changes to your venue, date, or time at any point during your hosting period to ensure your guests have the most accurate information.
Standard Updates: Requests for simple text updates (e.g., correcting a typo or updating a menu choice) are typically processed within 48 hours.
4. Technical Support
If you experience a technical fault with your digital invitation or RSVP app (e.g., the link is down or guest data is not displaying), our priority is to fix the issue immediately. Technical glitches do not qualify for a refund, but we provide dedicated support to ensure your Services are running smoothly infrastructure.
5. Chargebacks
We encourage customers to contact us directly to resolve any concerns. Unauthorized chargebacks will result in the immediate suspension of your digital invitation and guest list access, and no refunds will be provided.
How to Contact Us
For any questions regarding your order, revisions, or this policy, please reach out to:
The Sealed Invite Email: hello@thesealedinvite.com
Website: thesealedinvite.com